Terms & Conditions

WEBSITE TERMS AND CONDITIONS for www.neondirect.com

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

WEB SITE ACCESS

1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

USE OF WEBSITE

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

SITE UPTIME

1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

VISITOR PROVIDED MATERIAL

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy [insert hyperlink here].

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

LINKS TO AND FROM OTHER WEBSITES

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

DISCLAIMER

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

EXCLUSION OF LIABILITY

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

1.16 SHIPPING AND WARRANTY

100% NO BREAKAGE GUARANTEE
YOUR SIGN WILL ARRIVE TO YOU IN EXCELLENT CONDITION
WE HAVE LESS THAN A 1% BREAKAGE RATE
 

 

  1. OPEN WITHIN 24 HOURS
  2. NOTIFY US IMMEDIATELY OF ANY PROBLEMS
  3. ALL CLAIMS FOR BREAKAGE MUST BE MADE WITHIN 48 HOURS OF DELIVERY.
  4. IF A SHIPMENT IS REFUSED THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF FREIGHT.

Our Ordering Process is very detailed and we put a lot of effort into making sure you get the exact sign that you want. If the sign you receive does not exactly meet your expectations, please notify us at service@NeonDirect.com within 48 hours of receipt and we will do our best to assist you.


WARRANTY POLICY
No refunds/no exchanges/all sales are final. Neon Direct will not accept neon signs for warranty/services unless packed in Neon Direct approved original packaging. End user should save original packing material for the duration of the warranty incase service becomes necessary. The replacement box cost is $60-$80.

Breakage not reported within 24 hours will result in all replacement units that need to be sent, will be at the expense of the customer.

Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by Neon Direct.

You are agreeing that should your sign need repair during the warranty period that Neon Direct will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.

All custom signs carry a 1 (one) year warranty from the date of purchase. Customer is responsible for contacting our Customer Service Department at service@NeonDirect.com providing photos of the issue and shipping the product back to our factory upon approval. The customer will bear the cost of shipping one way, back to our factory for repairs. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In that case, all shipping fees and any repair charges will be the responsibility of the customer. Warranty does not cover damage caused by accident, misuse, abuse, neglect, improper installation, or improper maintenance. Unauthorized returns will not be accepted and will be returned to the customer. Please allow 8-10 business days for the return of your repaired product.

Breakage not reported within 48 hours will result in all replacement units that need to be sent, will be at the expense of the customer.

In the event the sign requires maintenance – Neon Direct will provide the required parts and customers are responsible for replacing them and transportation from the factory/warehouse to customer.

Stock Clocks,  and Sculptures
All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact Customer Service at service@NeonDirect.com within 48 hours. Please keep all original packaging for the duration of the warranty.

Manufacturers Limited Warranty: All Stock Clocks, Picture Frames and Sculptures carry a 30 day warranty from date of purchase. We will repair these neon products with new or rebuilt parts, free of charge. Warranty does not include breakage. Product must be shipped back for repair in original packing. Shipping charges for all returns fall into the responsibility of the customer. This warranty is extended only to the original purchaser. This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or damage that is attributable to acts of God. It does not include breakage or dicoloration of the neon tube. 

LAW and JURISDICTION

These terms of use are governed by Arizona law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the state of Arizona.

You may contact us through our website at - http://www.neondirect.com